This Privacy Policy explains how Agilarc LLC ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards personal information in connection with plandatum websites, applications, APIs, account workflows, support channels, and related services (collectively, the "Service").
1. Scope
This Privacy Policy applies to personal information processed through:
- the plandatum web application and APIs;
- plandatum websites, landing pages, and legal pages;
- account registration, authentication, billing, and subscription workflows;
- support, sales, security, and administrative communications.
This Privacy Policy does not apply to third-party websites, products, or services that are not controlled by Agilarc LLC.
2. Information We Collect
2.1 Information You Provide
We may collect information you provide directly, including:
- account information, such as name, email address, organization, role, and authentication identifiers;
- billing and transaction information, such as billing contacts, plan details, invoice metadata, and payment status;
- support, sales, and security communications;
- schema definitions, configuration choices, generation settings, uploaded files, prompts, custom generators, and other materials you choose to submit to the Service;
- generated synthetic or test data created through the Service.
2.2 Information Collected Automatically
We may automatically collect:
- device, browser, and network information;
- log data, including IP address, timestamps, request metadata, authentication events, error logs, and security events;
- usage data, such as pages viewed, features used, generation activity, export activity, and product diagnostics;
- cookie and similar technology data;
- analytics data, including Google Analytics data if enabled.
2.3 Payment Information
Payments are processed by Stripe or another payment processor we identify at checkout. We typically receive limited billing metadata and transaction status, not full card numbers.
2.4 Sensitive and Regulated Data
plandatum is designed to generate synthetic and test data. Unless we expressly agree in writing, you must not submit HIPAA-regulated protected health information, full payment card data, Social Security numbers, government identifiers, account credentials, secrets, or other highly sensitive regulated data to the Service.
3. How We Use Information
We use personal information to:
- provide, operate, maintain, secure, and improve the Service;
- create and administer accounts;
- authenticate users and protect sessions;
- process billing, subscriptions, trials, and account changes;
- generate, validate, store, and export synthetic data as requested by users;
- provide customer support and respond to inquiries;
- monitor usage, diagnose issues, and improve product performance;
- detect, investigate, and prevent fraud, abuse, security incidents, and policy violations;
- comply with legal, tax, accounting, and regulatory obligations;
- communicate about Service updates, administrative matters, legal notices, and security issues.
4. Legal Bases
Where a legal basis is required, we process personal information based on one or more of the following:
- performance of a contract with you or your organization;
- our legitimate business interests, such as operating, securing, and improving the Service;
- consent, including for certain cookies, analytics, or marketing communications where required;
- compliance with legal obligations.
5. Cookies and Analytics
We may use cookies, local storage, pixels, SDKs, and similar technologies for essential service operation, authentication, security, preferences, product analytics, and performance measurement. See our Cookie Notice for more detail about categories, choices, and Google Analytics.
6. Data Sharing
We may share information with:
- service providers and subprocessors that support hosting, infrastructure, analytics, payment processing, communications, monitoring, security, and support;
- professional advisors, such as lawyers, auditors, accountants, and insurers;
- legal, regulatory, law-enforcement, or government authorities when we believe disclosure is required or appropriate;
- parties involved in an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, or sale of assets;
- your organization or account administrators when the Service is used through an organizational account.
We do not sell personal information in the traditional data-broker sense. We do not use customer inputs or generated data to train a competing service for third parties.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide the Service, support legitimate business needs, comply with legal, tax, accounting, and security obligations, resolve disputes, and enforce agreements. Generated data, project data, and trial data may be deleted or evicted as described in the Terms of Service.
8. Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information, including authentication controls, logging, monitoring, access restrictions, and tenant-level logical isolation measures. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, restriction, objection, appeal of denied requests, or opt out of certain targeted advertising, profiling, or sharing activities.
To exercise privacy rights, contact [email protected]. We may need to verify your identity or authority before completing a request. Authorized agents may submit requests where permitted by applicable law.
10. Marketing Communications
You may opt out of non-transactional marketing emails by using the unsubscribe instructions in those messages or contacting us. We may still send transactional, legal, security, and service-related communications.
11. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
12. International Transfers
We are based in the United States. If personal information is transferred outside its country of origin, we take steps intended to protect it consistent with applicable law and contractual obligations.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version and revise the "Last Updated" date. Material changes may also be communicated through the Service or by other reasonable means.
14. Contact
Questions or privacy requests may be directed to:
Agilarc LLC
606 Liberty Ave Suite 416
Pittsburgh, PA 15222
Email: [email protected]